Marketing VA is committed to protecting your privacy. We adhere to this privacy policy to keep your personal information secure and confidential.

We are bound by the Privacy Act 1988 (Privacy Act) and other legislation surrounding collection and use of your personal information. The Privacy Act sets out several Australian Privacy Principles. We aim to support these principles and ensure we comply with them.

This privacy policy outlines the personal information we may collect from you and how and why we collect it. It also shows how we keep this information secure and how we may use or disclose it. The privacy policy applies to all your dealings and interactions with us – in person, online, over the phone, or by post. In this Privacy Policy we, us or our means Marketing VA ABN # 95 309 479 441.

How do we collect information?
We collect your personal information directly from you. Marketing VA collects personal information in several ways. These include:

Directly from you, when you:
–  Request to receive the services offered and provided by us;
–  Submit an enquiry or feedback to us, including via our website.
–  Attend a face-to-face appointment with us.
–  Provide us with information through a data collection form, including on our website.
–  Provide us with information by phone or video conference.
–  Interact with us via email, the internet, web-chat services or a mobile app;
–  Submit documentation and forms to us; or
–  Apply for a contractor or employment position with us.

We will only collect your personal information from third parties if you give the third party your consent to provide the information to us, or it would be reasonably expected. If someone other than you provides us with personal information about you that we did not ask for, or you provide us with unsolicited personal information, we will only hold, use or disclose this information if we determine that we could have collected this information from you had we asked for it. In this circumstance, we will take all reasonable steps to notify you of the collection of that information. If we could not have collected this personal information, we would lawfully de-identify or destroy that personal information. Where you decline to provide us with personal information or refuse us authorisation to collect information from a third party, this may affect our actions in setting up and managing your account or otherwise providing you with our services, and your level of service may be diminished. You may contact us anonymously or use a pseudonym where it is lawful and practicable to do so – for example, if you telephone us requesting our postal address. You will also be able to use our public website anonymously. However, if you do not identify yourself, we can only give you general information, and we may not provide the complete services you need. Please note that all calls between clients and us are monitored and recorded for our records and for training, evaluation and quality purposes. We may also collect audio-visual recordings of all consultation appointments for these purposes.

Types of personal information

The types of personal information we may collect about you include:

–  your name, images and complete contact details;
–  your age and/or date of birth;
–  your credit card or bank account details;
–  any customer survey results and customer service history;
–  information about your access and use of our Site;
–  additional personal information that you provide to us; and
–  any other personal information requested by us and/or provided by you or a third party such as Google or our third party payment processor.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

–  to enable you to access and use our Site;
–  to contact and communicate with you;
–  for internal record keeping, administrative purposes, invoicing and billing purposes;
–  for analytics, market research and business development;
–  for advertising and marketing;
–  to comply with our legal obligations and resolve any disputes that we may have; and
–  to consider an employment application.

Direct Marketing

Where appropriate your information may be used to advise you of products or services we offer that we believe might suit your needs. This may include utilising your email address to send you emails or targeted online advertising. You authorise us to use any email address or other contact information you provide to us at any time for the above purposes. If at any stage you wish to stop receiving direct marketing material, you may contact us with this request. We maintain a register for those individuals who do not wish to receive marketing material. Please contact us if you want to unsubscribe from all marketing communications by email to feedback@marketingva.com.au. You agree and acknowledge that even if you opt out of receiving information about future events or marketing material, we will still send you certain essential information relating to the services we provide to you.

Disclosure of personal information to third parties

We may disclose personal information to:

–  third party service providers for the purpose of enabling them to provide their services;
–  our employees and contractors;
–  our existing or potential agents or business partners;
–  sponsors or promoters of any competition we run;
–  anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
–  credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
–  courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
–  third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia; and
third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with the Privacy Act (Act) and the Australian Privacy principles (APPs).

Note the Act and the APPs may not regulate third parties overseas. If any third party engages in any act or practice that contravenes the APPs, it would not be accountable under the Act.

How we treat personal information that is also sensitive information

Information classified as “Sensitive information” has a higher level of protection under the APPs.

Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

Provided you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Overseas transfer: Your personal information may be transferred to an overseas jurisdiction with substantially similar data protection laws such as the United States of America, the United Kingdom or countries within the European Union (EU). These countries have data protection laws, which protect personal information in a way that is at least substantially similar to APPs and there will be mechanisms available to you to enforce protection of your personal information under that overseas law.

We do not require the overseas recipients to comply with the APP and we will not be liable for a breach of the APP if your personal information is mishandled.

GDPR: In some circumstances, the European Union General Data Protection (GDPR) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR if your personal information is handled in a manner inconsistent with that law.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies, web beacons and Google analytics

We may use cookies and web beacons on our Site from time to time.

While cookies don’t tell us your email address, they do allow third parties, like Google and Facebook, to track you as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

Web beacons monitor the your behaviour on our Site and collect data about your web page viewing.

We also use Google Analytics to collect and process data from time to time.

Links to other websites

We do not have any control over Third Party Websites and we are not responsible for the protection and privacy of any personal information that you provide whilst visiting them. Third Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third Party Website.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by it on our Site. Check back to find the current Privacy Policy.

Marketing VA ABN # 95 309 479 441
Email: Kylie@marketingva.com.au